Frequently Asked Questions
Yes, you have the opportunity to return your order to us within 30 days without giving any reason. As soon as we have received the goods, we will transfer your money back to you.
It always depends on the country to which we send our goods. Some countries impose an import duty on products that come from the USA. Even if we do not have our products in stock and have to order them from our suppliers and the supplier delivers directly to you, you may have to pay an import duty.
Shipping is free with us. No matter in which country you live. We deliver worldwide without shipping costs!
We ship our products worldwide! Regardless of which country you come from, we will deliver the products you have ordered to your front door.
We give a one-year guarantee on all of our products. If the product is defective within the warranty period, you can simply send the product back to us and we will send you a replacement product.
You have various options to contact us. You can write us an email, you can contact us directly on the website using our live chat function, you can send us a message using our contact form on the website or you can also contact us by phone. We look forward to answering your questions and helping you further.
Yes, if your package arrives broken, you should have the delivery service confirm this in writing. Please also send us a photo of the damaged package. We will immediately send you a new, undamaged product.
Yes, that is possible! On our checkout page you can pay in three installments using your credit card.