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Here we try to answer the most frequently asked questions.

Email us and we will try our best to make the change before it ships!

Yes! You should have received an email with a tracking number once your package was shipped. Check there, or email info@campers-shop.com with your name and address and we will track it down for you. 

Please email info@campers-shop.com with any concerns. 

Right here online! Or check out our Find Us page and enter your zip to find a store that sales our gear. We recommend calling before you go to make sure they have the product you want in stock.

Yes, we ship our items worldwide!

It depends on where you are, within the United States and Canada, delivery takes approximately 15 working days. Other countries such as Australia or New Zealand, where delivery takes about 15-25 days.

We currently accept PayPal payments and credit cards. We are working on further payment options.

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

Campers-Shop partners with global merchants and artisans in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.

Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take  10-12 business days to arrive. Please do not panic if it does not show up immediately, it's on its way 🙂

We offer international shipping options too - no matter where you are, you can buy from us!

No worries! Contact us right away and we'll help guide you through the process to send the item back.

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

Send us an email via this form and we'll get back to you as soon as we can.

Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/ or pay additional shipping costs to re-ship the order.

Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as "Damaged Packages" before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim.

We do our best to make sure that the photos, descriptive copy, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.

Campers-Shop is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at info@campers-shop.com.

At Campers-Shop, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 30 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 30 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Campers-Shop assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

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